Brant Electric Limited (“Brant Electric,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, by telephone, email, or other means of communication. This Privacy Policy explains how we collect, use, disclose, and protect personal information.
01Information we collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Home or business address
- Telephone number
- Email address
- Property information
- Details about electrical services requested
- Information provided when requesting a quote or service appointment
- Billing and payment information
- Any other information you choose to provide when communicating with us
When you visit our website, we may also collect limited technical information such as your IP address, browser type, device information, pages visited, and general website usage information.
02How we use your information
We may use personal information to:
- Respond to inquiries and service requests
- Schedule appointments and provide electrical services
- Prepare estimates, quotations, invoices, and other documents
- Communicate with customers regarding their services
- Process payments and maintain accounting records
- Provide customer service and respond to complaints or questions
- Maintain business and service records
- Improve our website and services
- Meet legal, regulatory, insurance, and safety requirements
- Prevent fraud, misuse, or unauthorized activity
We will only collect and use personal information for purposes that are reasonable and appropriate for our business activities.
03Disclosure of personal information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to operate our business or provide requested services. This may include sharing information with:
- Employees and technicians who require the information to perform their duties
- Contractors or service providers assisting us with a job
- Payment processors and financial institutions
- Information technology, website, accounting, or administrative service providers
- Government authorities, regulatory bodies, or safety organizations where required, such as the Electrical Safety Authority (ESA)
- Legal, insurance, or professional advisors where reasonably necessary
We will not disclose your personal information for unrelated purposes without your consent unless permitted or required by law.
04Website forms & communications
If you submit information through a contact form, quote request, service request, or other online form, the information may be transmitted to Brant Electric and used to respond to your request.
Email and other electronic communications may not be completely secure. You should avoid sending sensitive information through an unsecured online form or email unless specifically requested by us.
05Cookies & website analytics
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and improve the user experience.
We may use third-party analytics or website services that collect information about how visitors use our website, such as Google Analytics. These services may use cookies or similar technologies. You can learn how Google uses this information at policies.google.com, or opt out with the Google Analytics opt-out browser add-on.
You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website features.
06Third-party websites
Our website may contain links to third-party websites, including social media platforms or other service providers.
Brant Electric Limited is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
07Protection of personal information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
08Retention of information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, and comply with applicable legal, accounting, regulatory, insurance, and other requirements.
09Access to your personal information
Subject to applicable law, you may request access to personal information that we hold about you and request correction of inaccurate or incomplete information.
Requests may be submitted using the contact information below. We may require reasonable verification of your identity before providing access to personal information.
10Consent
By providing personal information to Brant Electric Limited, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law.
Where required, we will obtain additional consent before collecting, using, or disclosing personal information for a new purpose.
You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.
11Changes to this privacy policy
Brant Electric Limited may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.
The updated policy will be posted on our website with the revised effective date.
12Contact us
If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy-related concern, please contact us.
Brant Electric Limited
We will make reasonable efforts to respond to privacy inquiries in a timely manner.
Last updated: September 14, 2026